Accessibility of Whatfix products
- 22 Jan 2025
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Accessibility of Whatfix products
- Updated On 22 Jan 2025
- 2 Minutes To Read
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Are Whatfix products compliant to WCAG 2.1AA and what's the latest compliance report?
Yes, Whatfix is WCAG 2.1 AA compliant. The AA standard is one of the leading specifications that define the standards of accessibility for the web. For more information or to access the compliance report, see
Accessibility or contact support@whatfix.com.
Are Whatfix products compliant with other legislative requirements, for instance VPAT 2.4 508: Revised Section 508 standards, VPAT 2.4 EU: EN 301 549 , VPAT 2.4 WCAG: WCAG 2.1 or ISO/IEC 40500?
The VPAT report evaluated is for WCAG 2.1 standards ONLY and NOT ADA, Section 508 or EN 301 549. The VPAT version is 2.4(Rev).
Who manages accessibility at Whatfix?
Whatfix runs an Accessibility Certification Program for a select group of individuals who undergo training and eventually apply for Certified Professional in Accessibility Core Competencies (CPACC) certification by the International Association of Accessibility Professionals (IAAP).
What's the process to raise accessibility concerns on Whatfix products?
To raise any concerns, contact support@whatfix.com.
Does Whatfix have a dedicated customer support team to manage accessibility across media?
The support at Whatfix is trained on accessibility concepts. For advanced concepts, team members from the Accessibility Certification Program provide specialized support.
Does the support team at Whatfix comply with WCAG guidelines?
Yes, Zendesk chat and email comply with WCAG 2.1 guidelines.
Are Whatfix products tested by individuals with disabilities or does Whatfix work with an external usability agency?
Whatfix relies on Accessibility Partners (Level Access) to conduct product audits and incorporate the feedback specific to accessibility concerns.
What approach does Whatfix follow, in terms of personas, user journeys, usability testing, and feedback, to create accessible products?
Whatfix follows a user-centered design approach to ensure inclusivity. Detailed personas are created based on insights from extensive research conducted by our dedicated research team. The team gathers data through interviews, NPS feedback, and analysis of product tickets to understand end user pain points. User journeys are mapped to identify and address friction points, ensuring workflows align with end user needs.
Key teams at Whatfix, including the product design team, research team, and content writing team, work collaboratively to ensure a holistic approach to user experience. The in-house Navi design system, which is WCAG-compliant, maintains accessibility and consistency across products.
Accessibility is integral to Whatfix's process, with tools like Stark used to assess designs against WCAG standards. Regular heuristic evaluations, accessibility audits, and usability tests are conducted to identify and resolve issues. Feedback is actively gathered through multiple channels to refine the user experience. This comprehensive approach ensures that our products cater to all end users, meeting both functional and accessibility needs effectively.
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