What is the difference between Self Help on Web and DAP on OS?

What is it?

Self Help is a Whatfix Web widget that appears on Web applications. Self Help is part of the Whatfix Web product. It enables end users on web applications to access Whatfix Content from within the application.

Explorer is a component of DAP on OS. It is a system-level application that can be installed on end users’ systems. Explorer is part of the DAP on OS product. It enables end users to access Whatfix Content from anywhere on their system.

What content can be accessed from it?

The following content types can be added and accessed from the Self Help widget:

• Flows

• Links and Repository Links

• Articles

• PDFs

• Videos

• Images

The following content types can be added and accessed from the Explorer on DAP on OS widget:

• Links and Repository Links

• Articles

• PDFs

• Images

• Videos

Though Flows cannot be directly added to DAP on OS, they can be added as links.

What components does it contain?

Self Help contains the following components:

• A section for end users to access and search for content, known as Explorer.

• A section for end users to provide feedback about the help content or the underlying web application, known as the Feedback component.

The DAP on OS widget contains the following components:

• Explorer: Enables end users to access and search for content.

• Tasks: Enables you to assign tasks for end users to complete.

• Feedback: Enables end users to provide feedback on help content.

• Notifications: Enables end users to access any important or missed notifications from this section.

What can I use it for?

Self Help provides end users with help content specific to a certain web application. This help content is typically contextual, appearing whenever applicable in the web application.

Whatfix enables contextual help on web applications through Smart Context, a capability that automatically segments content to show on the correct pages of an application.

DAP on OS is not application-specific.

The DAP on OS widget provides help content to end users for all applications used in an organization. Content can also be assigned as tasks to end users.

Smart Context does not apply to DAP on OS.

Analytics

Self Help’s usage data can be tracked from the Guidance Analytics section of the dashboard.

Engagement with Explorer can be tracked from the Guidance Analytics section of the dashboard.

Where can I learn more about it?

For more information about Self Help, see What is Self Help?

DAP on OS is a separate product from Web. For more information, see Whatfix DAP on OS.

How do I get it?

The old Self Help widget is available to everyone on Whatfix Web.

Improved Self Help is a Beta feature. To enable it, contact support@whatfix.com. Once enabled, it replaces the old Self Help widget.

To sign up for DAP on OS, contact support@whatfix.com.