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Understand Flow exits
  • 21 Dec 2023
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Understand Flow exits

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Article summary

Whatfix captures both Flow failures and exits.

  • Flow failure: when there is something wrong with the Flow, and the user is not able to proceed.
  • Flow exit: when the Flow is functioning, but the user chooses not to continue and instead navigates away.

Flow exits happen due to one of the following reasons:

  • User explicitly closes the Flow using the X icon.

    Flow_step_close

  • Flow transition issue: User did not click the next available action in the Flow, but clicked any other Flow.

  • User navigates away: This could ideally be one of two possibilities,

    • There is no activity from the user
    • User moves away from the computer

The reasons for exits can be seen when you hover your cursor over the chart in Flow Analytics.
Dashboard_analytics_flow_failedsteps


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