Create an NPS Survey
- 30 Jun 2025
- 4 Minutes To Read
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Create an NPS Survey
- Updated On 30 Jun 2025
- 4 Minutes To Read
- Print
- DarkLight
- PDF
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Info:
Update your SDK to the latest version based on your respective platform to get the survey feature. For more information, see Install Whatfix Mobile.
Use Whatfix Mobile's native NPS survey template to understand if your customers are satisfied with your app and would recommend it to others. The survey can be placed either inside a Full Screen, Popup, or Bottom Sheet.
Use the following steps to create an NPS survey:
Step 1: Create NPS survey project
Step 2: Capture your Mobile app screens
Step 3: Identify the screen
Step 4: Design the survey
Step 1: Create NPS project
On the Whatfix Mobile Dashboard, click the app in which you want to create your project.
To create a new project, click + New.
- Under the Feedback & Survey section, click NPS survey.
Enter a name for your project.
Enter the App Version or select the App Version using the dropdown.
Info:- Use the latest version of your app to create Whatfix Mobile content. For more information on app version, see What is an App Version?
- Ensure that you add the correct app version from the app build that was integrated with the Whatfix Mobile SDK.
Click Create.
Step 2: Capture your Mobile app screens
Capture screens as a one-time step using the Whatfix Creator widget. The widget enables you to capture app screens as screenshots and saves them to your Whatfix Mobile Dashboard to create in-app guidance content. It also enables you to preview your projects and test them before publishing.
For more information on how to capture and add app screens, see Capture Mobile app screens.
Use the following steps to add a screen:
On the Identify Screen window, click + Add screen.
Select the screen where you want to create the content and click Add Screen.
Step 3: Identify the screen
After capturing the screen, you need to identify the unique elements on the screen and tag the screen so that the in-app experience you create appears on the right page.
To identify the unique elements on the screen and to tag the right screen, click + Add Identifier.
Click the desired element on the page.
Example: If you want to show the NPS survey on the Home screen, choose the title Home, which can uniquely identify the screen and show the survey on the correct screen.
Info:
To select more elements on the page click Add More, and then repeat step 2.
Step 4: Design the Survey
Choose to show your NPS survey in Full Screen, Popup, or Bottom Sheet, and then customize your survey as per your requirement.
Use the following steps to design your NPS survey:
On the Whatfix Mobile Studio, click Design.
Click the element in which you want to show the NPS survey.
Click Edit Survey to edit your questions.
Info:- You can see the editing options for the survey in a separate screen.
- You cannot edit the survey once it is published.
- Currently, you cannot edit the size of the Pop-up or the Bottom Sheet.
- You can see the editing options for the survey in a separate screen.
Whatfix enables you to perform the following customizations to your NPS survey:
Change the Title, Subtitle, Background color of the header, and Text color as per your requirement. The changes you make are reflected on the adjacent template.
Click the existing question to change the question type and customize your question accordingly. For more information on the different question types, see Question Type in Survey.
Add, delete, reorder, and make questions optional.
Customize the survey end message which appears after your end user has completed the survey.
Go to the Settings section and select the checkbox if you want to show the "* indicates mandatory questions" message in your survey.
Info:Under the ELEMENT TRIGGER section, set the following conditions to trigger the survey element:
Screen detection - instant makes the survey element (Full Screen, Popup, or Bottom Sheet) appear instantly on the app's screen
Screen detection - After delay makes the survey element (Full Screen, Popup, or Bottom Sheet) appear on the app's screen after a delay. You may set the delay in seconds.
Under the ELEMENT TERMINATION section, set the following conditions to terminate the survey element:
Never: When you set the condition, the survey element (Full Screen, Popup, or Bottom Sheet) does not disappear at all from the app's screen
After 'n' sessions: When you set the condition, you may make the survey element (Full Screen, Popup, or Bottom Sheet) disappear from the app's screen when your end user has logged into the app for a particular number of times and seen the survey element.
Click Save.
The NPS survey you create is automatically saved.
Info:
- Preview projects on your device before making them live for your end users.
- After creating and designing the NPS Survey, click Publish to make the survey live for your end users. For more information on publishing Whatfix Mobile content, see Publish Whatfix Mobile content.
- After creating your survey, you may analyze the responses using the Survey Insights.
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