Add User Attributes in Trend Insights

Once you capture User Attributes, such as role, department, or email ID, Whatfix enables you to filter your users based on these parameters to understand their behavior.
Consider that you observe that a certain group of users is entering incorrect or irrelevant information on your application, and you want to know which Department they're from. Capture their characteristics, such as Role or Department, as User Attributes and visualize them in Trend Insights to understand which group of users needs your guidance.

Use the following steps to filter your users based on User Attributes in Trend Insights:

2. Click + Create Insights.
   

3. Click Trend Insights.
   

4. To name your Insight, click the Edit icon.
   

5. Under Events, click Add event.
   

6. Add Default events, Custom events, or Event groups. For more information on events, see List of Whatfix-related Events.
   

7. In the User filter section, click Add user filter to filter users based on User Attributes. In this example, Role is the captured User Attribute.
   

8. Select the values captured for the User Attribute to filter your users, and then click Apply.
   

9. In the User breakdown section, click Add user breakdown to further drill down users by their Role, Team, Department, and more.
   

10. Scroll down to see the data chart that is generated.
    

11. Click Save.