Insights Best Practices

Create sequential User Actions

Create sequential User Actions to visualize how end users progress through a defined path in your application. For example, if a process consists of 6 steps, create User Actions on all 6 steps and visualize them sequentially to understand end-user progress and drop-offs.

Create different types of Funnels based on your use case

Create Conversion Funnels if you want to analyze how end users are using a product. Create Productivity Funnels if you want to determine the shortest time taken by end users to complete a process. For more information, see What are Funnels?

Compare Funnels to understand patterns in end-user behavior

Compare Funnels over a period of time to determine if changes made in the application are helping your end users complete a process effectively. For more information, see Compare Funnels.

Create Cohorts from Funnels to target guidance content

Create Cohorts of users who completed a Funnel step or dropped off from a Funnel step to target guidance content to the respective user group. For more information, see Create Cohorts from Funnel Insights.

Use Any Whatfix Events to add more than 10 events in a Trend Insight

Currently, Whatfix enables you to add only 10 events in a Trend Insight. Use Any Whatfix Events event to add more than 10 events in a Trend Insight. Any Whatfix Events comprises all the Whatfix engagement events. For more information, see Error: You have reached the maximum limit of 10 Events.

Add Description to an Insight to provide context

Add description to an Insight to help your stakeholders understand what the Insight is about when you add them to Dashboards for reporting.

Add Insights to Dashboards for reporting

After creating Insights (Trend Insights, Funnel Insights, and User Journey), add them to custom Dashboards for reporting. For more information, see Custom Dashboards in Analytics.