How can I see analytics of Pop-ups using Trend Insights?
- 05 Feb 2025
- 2 Minutes To Read
-
Print
-
DarkLight
-
PDF
How can I see analytics of Pop-ups using Trend Insights?
- Updated On 05 Feb 2025
- 2 Minutes To Read
-
Print
-
DarkLight
-
PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Pop-ups enable you to inform users about things that need their immediate attention.
The following events can be used to measure the engagement of Pop-ups in Trend Insights:
- Pop-up shown
- Pop-up skipped
- URL Triggered via Pop-up
- Pop-up closed by "X" icon
- "Do not show me again" selected
your title goes here
These events appear in the dropdown only if users perform or engage with them. As a Whatfix content creator, push the Pop-up to production. When end users interact with the pop-up, view the engagement data using the mentioned events.
Use Cases
-
Analyze the number of users who skipped a Pop-up from a particular region.
Event name: Pop-up skipped
Event filter: Segment name: Name of the Pop-up
User breakdown: Region
-
Analyze the number of users who clicked the button in a Pop-up filtered by User ID. The Pop-up button contains a link that redirects users to a different page.
Event name: URL Triggered via Pop-up
Event filter: Segment Name - Name of the Pop-up
User breakdown: User Id
-
Analyze the number of users who launched a Flow from a Pop-up versus the number of users who completed the same Flow.
Users who launched a Flow from a Pop-up
Event name: Flow launched from a Pop-up
Event filter: Segment Name - Name of the Pop-upUsers who completed the same Flow
Event name: Flow completed
Event filter: Segment Name - Name of the Pop-up
Use the following steps to view the analytics of Pop-ups using Trend Insights:
- On the Whatfix Analytics dashboard, click Insights.
-
Click + Create insights.
-
Click Trend Insights.
-
To name your Insight, click the Edit icon.
-
Enter a Description that explains the Trend Insight.
Info
- The Description gives you context about the created Insight when added to a Dashboard.
- It also enables stakeholders to understand the data the Insight depicts while viewing Dashboards created by other team members.
- In the Data setup section, select the stage you want to get the data from.
Tip
- For more information on getting analytics data from different stages, see Get Analytics Data across CLM Stages.
- You cannot change the stage after you've created the insight. Switching to a different stage resets your insight, requiring a restart.
-
Under Events, click Add event.
-
Under Default events, select any of the Pop-up events.
-
Add the required Filter and Breakdown.
Info
For more information on Event Filters and Breakdown, see Filter events using Event Filters and Breakdown in Trend insights.
- In the User filter section, click Add user filter, and then select the desired filter.
Info
- To exclude specific filter values for which you don't require data, see How can I exclude filter values in Product Analytics?
- By default, Product analytics data may contain identified users (identified by User ID) and unidentified users (not identified but denoted by cookie values) users. To filter unidentified users for clearer data, see How can I filter unidentified users in Product Analytics?
-
In the User breakdown section, click Add user breakdown, and then select the desired breakdown.
-
Scroll down to view the generated data chart.
Note
- Visualize the data using different metrics and chart types.
- Filter your data based on Daily, Weekly, and Monthly timeframes.
- Click Save.
Was this article helpful?