Chatbot support
- 30 Jul 2024
- 1 Minute To Read
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Chatbot support
- Updated On 30 Jul 2024
- 1 Minute To Read
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Integrate Whatfix content with your Chatbot service and launch Whatfix content to respond to chatbot queries.
Whatfix can be integrated with all the popular chatbot services. This enables you to support and deliver Whatfix content to your end users as a bot response, irrespective of the chatbot platform you use.
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To make this work, you have to add Whatfix Flow URLs to the appropriate bot responses. No other integration is required.
Types of content you can deliver
- Whatfix content such as Flows, Links, Videos, and more.
- Articles from your Knowledge Base repository.
Access the chatbot
The following are the two ways to access the chatbot:
- Using the regular chatbot interface in your application
- Integrating the chatbot with the Self Help widget for users to interact with it through Self Help
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For more information on integrating Whatfix with your Chatbot, contact support@whatfix.com.
Use cases
- End users can interact with the bot, and based on the inputs provided, the bot presents them with the most relevant Flows. When users click a Flow, the process is automatically completed for them.
- When certain information is required from the user before or while performing a task, the bot can be used to ask questions in a conversational manner, and the inputs garnered can be used to complete the task.
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