Manage Cross Sub-Domain Flows

A subdomain is a part of a domain that is located before the domain name and separated by a dot. Subdomains are also commonly used to separate a section of a website from the main site. For example, in the URL http://docs.google.com, docs is the subdomain of the Google domain.

Generally, session storage is typically limited to a specific subdomain, meaning that data stored in session storage on one subdomain cannot be directly accessed from another subdomain. For example, if a Flow has steps 1, 2, 3 on support.whatfix.com and steps 4, 5, 6 on about.whatfix.com, when a user navigates from one subdomain to another, the session storage limitations can cause issues such as loss of Flow information or Flow failing.

When you enable Handle Subdomain, Whatfix manages cross subdomain flows. So, even if a Flow spans across multiple subdomains, Whatfix ensures that the Flow information is managed effectively, bypassing the domain-specific constraints of session storage.

Use the following steps to manage cross sub-domain Flows:

5. Click Flows.
   

6. Select the Handle SubDomain checkbox.
   

7. Click Add.
   

8. Enable the Handle SubDomain toggle.
   

9. Click Save.