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Error: Problem loading content. Check your internet connection and try again.
  • 06 May 2024
  • 1 Minute To Read
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Error: Problem loading content. Check your internet connection and try again.

  • Updated On 06 May 2024
  • 1 Minute To Read
  • Print
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  • PDF
Article summary

Issue:

When you try to upload a PDF file to the Whatfix Dashboard, Whatfix displays the following error message: Problem loading content. Check your internet connection and try again.
db_pdf_error

Cause

You might see the error for the following scenarios:

  • The PDF file is corrupt.
  • You are trying to upload an incorrect format of the file.
  • Your internet connection may be unstable or down.

Solution

  1. Regenerate the PDF file, and then upload it to the Dashboard.
  2. Whatfix accepts only PDF files. Ensure the PDF file has the .pdf file extension.
    db_pdf_only
  3. Try uploading the PDF file to an external platform such as Google Drive or Dropbox, and then upload the file to the Whatfix dashboard as a link.
your title goes here

db_pdf_link

For more information, see Upload a PDF file to your dashboard.

  1. Check your internet connection and try again.
your title goes here

If the issue persists, contact support@whatfix.com.

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