Top
Login
Contents x
Error: Problem loading content. Check your internet connection and try again.
  • 30 Oct 2024
  • 1 Minute To Read
  • Print
  • Dark
    Light
  • PDF
Contents

Error: Problem loading content. Check your internet connection and try again.

  • Updated On 30 Oct 2024
  • 1 Minute To Read
  • Print
  • Dark
    Light
  • PDF
Article summary

Issue

When you try to upload a PDF file to the Whatfix Dashboard, Whatfix displays the following error message: Problem loading content. Check your internet connection and try again.
db_pdf_error

Probable Causes

You might see the error for the following scenarios:

  • The PDF file is corrupt.
  • You are trying to upload an incorrect format of the file.
  • Your internet connection may be unstable or down.

Suggested Solution

  1. Regenerate the PDF file, and then upload it to the Dashboard.
  2. Whatfix accepts only PDF files. Ensure the PDF file has the .pdf file extension.
    db_pdf_only
  3. Try uploading the PDF file to an external platform such as Google Drive or Dropbox, and then upload the file to the Whatfix dashboard as a link.
your title goes here

db_pdf_link

For more information, see Upload a PDF file to your dashboard.

  1. Check your internet connection and try again.
your title goes here

If the issue persists, contact support@whatfix.com.

Was this article helpful?
What's Next
Privacy Policy | Whatfix Glossary | Whatfix Platform Status
Copyright © 2024 WHATFIX TM. All rights reserved.
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
Change profile
Success!
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.
Logout