Unable to invite a user

Issue:

Other users are not receiving the invitation to be added as users on your dashboard.

Cause:

• Whatfix is configured to send invites to only those users who use the same domain. For example, if your email address is kent@xyz.com, invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.

• You also need to be an Account manager to invite other users. For more information on who can do what, read Whatfix User Roles.

• Whatfix is configured to allow only upto 5 invites at a time. If you're trying to invite more than 5 users at once, the invitations fail to go through.

Solution:

The following are the possible solutions,

• Check if the email address you entered while inviting a user is correct.
• Contact your Whatfix Representative to add the domains of any partners that you work with.
• Send the invites to users in smaller numbers to ensure that each invitation goes through.