- 07 Nov 2022
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Beacon not displaying in preview mode
- Updated On 07 Nov 2022
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Issue:
When you create a Beacon and try to preview it, the Beacon does not display.
Cause:
Beacon may not display for one of the following reasons,
- The Beacon is in the Draft stage.
- The Visibility Rules have expired.
- There's a conflict with another Beacon with the same visibility rules.
Solutions:
-
Make sure that the Include Draft content and widgets is checkbox is selected when entering Preview mode.
Here is a GIF on how to include draft widgets in preview mode.
-
The Beacon could have expired or set not to appear on specific dates. Check the Visibility Rules for when the Beacon must appear, i.e., date and occurrence count.
-
Are you trying to show multiple Beacon segments simulteneously?
Whatfix permits only one Beacon segment to be displayed at a time. If you want to show multiple Beacons, combine the Beacons in a single collection.
To enable this feature, contact [email protected].
If the issue persists, contact [email protected].