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Beacon does not display in preview mode
  • 30 Oct 2024
  • 2 Minutes To Read
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Contents

Beacon does not display in preview mode

  • Updated On 30 Oct 2024
  • 2 Minutes To Read
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Article summary

Issue:

When you create a Beacon and try to preview it, the Beacon does not display.

Probable Causes:

Beacon might not display for one of the following reasons:

  • The Beacon is in the Draft stage.
  • The Visibility Rules have expired.
  • There's a conflict with another Beacon with the same Visibility Rules.
  • Incorrect Visibility Rules have been configured.
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Some incorrect Visibility Rules that are commonly used, are as follows:

  • Adding URL Equals instead of Contains: When you use equals as a condition instead of contains, the Beacon is displayed only when the URL is exactly the same as entered. If the URL is even slightly different, the Beacon is not displayed on the page.
    clm_visibility rules_contains

  • Selecting the rule as URL Path and adding the domain name, which is the value for URL Hostname: When a domain name is added instead of the URL Path, the rule is not evaluated and the Beacon is not displayed.
    For example, in the following URL adding ap17.lightning.force.com as URL path instead of /lightning.
    URL: https://ap17.lightning.force.com/lightning/#lead/list?filterName=Recent

    clm_visibility rules_url path

    For more information, see Visibility and Display Rule conditions.

  • If you are adding more than one Visibility Rule, ensure that the right operator is used.
    a. Use the And operator if the Beacon needs to be shown only when all the conditions are evaluated as true.
    b. Use the Or operator if the Beacon should be shown when any one of the conditions is evaluated as true.

  • The Preview extension is not installed.
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If your account relies on Advanced Customization (AC) code for certain features, those specific capabilities aren't visible in Preview Mode using Whatfix Studio. For example, if the Styles section, Window Variables, or Role Tags are configured using AC code, Preview Mode does not display these changes. The Preview extension is required to view AC code changes or any content affected by them. For more information, see Use Preview extension to test Whatfix Content.

Suggested Solutions:

  • If the Beacon is in the Draft stage, then ensure that the Include Draft content and widgets checkbox is selected when entering Preview mode.
    Preview_mode_Studio.png

    Here's how you display widgets present in the Draft stage in preview mode.


  • The Beacon could have expired or been set not to appear on specific dates. Check the Visibility Rules for when the Beacon must appear, that is, date and occurrence count.
    RB_visibility rules

  • Are you trying to show multiple Beacon segments simultaneously?

    Whatfix permits only one Beacon segment to be displayed at a time. If you want to show multiple Beacons, combine the Beacons in a single collection.

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To enable this feature, contact support@whatfix.com.

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If the issue persists, contact support@whatfix.com.

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