Error: Failed to publish content items

Issue

When you try to publish content to production from the Whatfix dashboard, the process fails and you receive an email with the following error:

Probable Causes

• Whatfix Dashboard Issue: In rare scenarios, Whatfix experiences a temporary platform-wide disruption. This issue prevents successful content publication.

• Issues with Whatfix Content: Errors within the content might prevent publication. This includes incorrect display rules, source url or broken links.

Suggested Solutions

• Review Content: Carefully review the content for any errors or inconsistencies that might be preventing it from being published, which includes visibility rules and embedded links.

• Unpublish and Republish: Try unpublishing the content and then republishing the Whatfix content or widget.

Note:

If the issue persists, contact support@whatfix.com.