Enforce Password Policies
  • 29 Jan 2024
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Enforce Password Policies

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Article summary

How can I unlock my Whatfix account?Whatfix follows industry best practices to assure customer account safety and compliance. The default password policy enforces a minimum of 8 characters. However, we also support those businesses who wish to implement a password policy that is more aligned to their organization's security standards. In this section, we have explained the different password policies you can configure:


To activate your password policies for your Whatfix account, contact

your title goes here

Policies are enforced through all login touch points (dashboard, website, and Studio).

Policy Description
Password Length Minimum/Maximum : 1/100 characters
Password Composition Alphanumeric indicators:
  • Upper Case
  • Lower Case
  • Number
  • Any Special Character
  • Password Expiry
  • No notifications are sent to the user prior to the expiration of the password.
  • Once the password expires, a password expiry message along with information about a password reset link will be sent by email.
  • Minimum/Maximum - 90/365 days
  • Password Retention Define how many recent historical passwords should not be reused. If the number is set to 4, then the new password cannot be one of the last 4 passwords that were used.
    Login Failure
  • Once you cross the login failure threshold, the account is LOCKED.
  • Once locked, you will receive an email with instructions to unlock your account. For more information, see how to unlock my Whatfix account?

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    Changing your password will log you out immediately. Use the new password to log back in.
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.