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Can I use both US and EU Studio Editors simultaneously?

You may have access to both US and EU Whatfix accounts. The US and EU regions have their respective Studio editors and dashboards. However, you can only access a specific region's Studio at a time through their corresponding dashboards to create and...

Updated On : 17 Dec 2024

Can Whatfix capture the CSS selector of an element?

Yes, Whatfix can capture the CSS selector of an element using Studio in the following two cases: While adding a Branching rule to a Flow step. While adding a Display Rule to content. Use the following steps to capture the CSS Selector usin...

Updated On : 17 Dec 2024

Can Whatfix flows work across pages and popups?

Yes, Whatfix Flows can work across pages and popups. Flows in live mode can even drive users across tabs, that is, if a click on a link opens the application or feature in a new tab, Whatfix can continue with the instructions in the new ta...

Updated On : 17 Dec 2024

Does Integration Hub support pagination?

Yes, the integration created in the Integration Hub supports Cursor based and Offset based pagination. For more information, see Comparison between Cursor and Offset Pagination .

Updated On : 17 Dec 2024

Does Whatfix support single-page applications?

Whatfix content can be created on both single-page and multi-page applications. As long as an application is built using HTML, there is no restriction on Whatfix's ability to create content on that application. Difference between a single-page...

Updated On : 17 Dec 2024

Does the Summary Pop-up feature inactivated content?

The Summary Pop-up does not display content that was inactivated by moving to the Draft stage since the last Push to Production.

Updated On : 17 Dec 2024

Do widget occurrences get exhausted if you preview them?

Yes, if you set an occurrence for a Whatfix widget and preview it before pushing it to Production, the occurrence does get exhausted - for you. your title goes here Whatfix provides you the functionality to set the occurr...

Updated On : 17 Dec 2024

How do I drive Whatfix Help Content Adoption?

Here are some tips to help you improve content visibility and user engagement using Whatfix. Call attention to Self Help An effective way to catch your user's attention is to call attention to your Self Help tab. Maybe your user just hasn't noti...

Updated On : 17 Dec 2024

How does Whatfix display content on my application?

Depending on your use case, you can use one of the following methods to integrate your application with Whatfix. Javascript method - This option is used when you have control over your application code. Whatfix has a single line of JavaScrip...

Updated On : 17 Dec 2024

How often are integrations run?

The integrations created in the Integration Hub are run automatically every day at 4:00PM IST . Note Only active integrations are run. Use the following steps to manually run an integration: On the Whatfix ...

Updated On : 17 Dec 2024

How to add and re-order Visibility Rule conditions?

To add a new condition to Visibility Rules, You can add a number of Visibility Rules to ensure that your Whatfix widgets show up on the right page and to the right users. Use the following steps to add a new condition to Visibility Rules, ...

Updated On : 17 Dec 2024

How to copy a widget segment?

Whatfix enables you to copy any widget segment in case you want to reuse certain configurations, but for a different segment of users. Segmentation helps you display content that is relevant to users on a particular page. For example, you can segmen...

Updated On : 17 Dec 2024

How to delete tags?

You can choose to delete tags that are no longer in use. Note Only user-created tags can be deleted. The default tags that are auto-created cannot be deleted. Deleting a tag removes it from the associated content. I...

Updated On : 18 Dec 2024

How to find the ID of a Static content?

Static content includes Article, Video, and Links to other pages. Each content has a unique ID that is required for Advanced Customization (AC) and API integrations. Use the following steps to find the ID for static content: On the Whatfi...

Updated On : 18 Dec 2024

How to get a certification in Whatfix?

Access Whatfix-specific courses, improve your knowledge, and even get certifications using Whatfix University. Pre-requisites Sign up for Whatfix University Download the certificate Pre-requisites Only Whatfix customers and ...

Updated On : 18 Dec 2024

How to remove tags from Whatfix content?

You may want to remove tags from certain content under the following scenarios: The content was added to Self Help using tags and you don't want the content to appear in the segment anymore. The tags have become obsolete. Use the f...

Updated On : 18 Dec 2024

Use Advanced Search on the Whatfix Dashboard

All the content you or anyone from your organization has authored can be found on the Whatfix Guidance dashboard. However, when you have created many pieces of content, it might be difficult to find them easily on your dashboard. In such cases, use ...

Updated On : 18 Dec 2024

What are In-app Created Content and Static Content?

Whatfix can be used to create different types of content. The content is classified into the following two types: In-app Created Content Static Content In-app Created Content In-app created content is any Whatfix content that is c...

Updated On : 18 Dec 2024

What happens when the Auto Tags are renamed manually?

When you rename an Auto Tag, the name of the Tag gets updated wherever it is used.

Updated On : 26 Dec 2024

What is the difference between deleting and disabling a widget

Updated On : 26 Dec 2024

What is Smart Context?

When you create any content on a web application using Whatfix, there is usually an additional effort required to configure the content using advanced Visibility/Display Rules so that it is shown where it is required. Smart Context is a proprietary ...

Updated On : 26 Dec 2024

Who creates content on Whatfix?

Users from your organization are given various permissions like Editor, Content Manager, or Account Manager to enable them to create content on Whatfix. Alternatively, if you are hard-pressed for time, reach out to our Global Consulting team who c...

Updated On : 26 Dec 2024

Does a Smart Tip disappear when I scroll away from the selected element?

When you enable Auto Hover for your Smart Tip, it behaves dynamically based on end user interaction. Scroll away: If the end user scrolls away from the element to which the Smart Tip is attached, it automatically disappears from view...

Updated On : 26 Dec 2024

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