Introduction to QuickRead
- 19 Dec 2024
- 2 Minutes To Read
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Introduction to QuickRead
- Updated On 19 Dec 2024
- 2 Minutes To Read
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- What is QuickRead?
- What are the benefits of QuickRead?
- How does QuickRead work?
- Use Cases
- Additional Features
What is QuickRead?
QuickRead is an AI capability powered by Whatfix. It provides summarized answers to your end users' search queries within the Self Help widget.
QuickRead uses information from the support content created on Whatfix and the crawled content from any repositories that may have been integrated.
QuickRead provides responses with links, called Sources, that direct you to the source of information, wherever possible.
What are the benefits of QuickRead?
QuickRead offers the following benefits:
- For end users:
- Significantly reduces search time.
- Improves the productivity of end users.
- Provides faster contextual help for the end user.
- Reduces the cognitive load of end users by providing concise and relevant information.
- For content creators:
- Enables content creators to improve the quality of their help content based on end users' feedback on the generated responses.
- Enhances the end-user adoption of the content created by the content creators.
How does QuickRead work?
QuickRead uses Large Language Models (LLMs) on Whatfix content and aggregated content to generate responses to end users' queries. Once enabled for an account and pushed into Production, QuickRead provides responses for any end-user query that contains more than one word, provided relevant content is available.
QuickRead can respond to queries with information from the following Whatfix content types:
- Repository links
- Links
- Articles
- Flows
- PDFs
your title goes here
For QuickRead to generate responses based on a PDF content type, the PDF's size must be less than or equal to 4MB.
Once QuickRead is enabled, all Self Help segments on your Dashboard will have QuickRead. QuickRead generates its responses using the information within the content in a Self Help segment's search scope. It further filters information based on the role tags attached to your content. Information within content that contains role tags is not shown to end users who do not have the correct roles.
Use Cases
Onboarding Experience
When end users first open Self Help after QuickRead is enabled, QuickRead displays an interactive tooltip on the search bar to prompt users to try it.
When you click Show me, QuickRead automatically searches for a question based on the content in the Self Help segment or its search scope. QuickRead then provides a response to that question. The question varies for each end user, as it is chosen based on the user's role.
When you click No thanks, the tooltip disappears. It is shown a maximum of 2 times.
Additional Features
Multi-language Support
QuickRead can understand and respond to queries in any European language supported by Whatfix. QuickRead responds in the language of the query, even if the source is in a different language.
Feedback
End users can provide feedback by giving a thumbs-up or a thumbs-down based on the relevance of the response.
If the end user gives a thumbs down on a QuickRead response, they have the option to comment on why they gave a thumbs-down feedback.
Analytics
Whatfix enables users to view analytics based on end-user feedback and engagement. For more information, see QuickRead Analytics.
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