QuickRead is not giving a response

Issue

When you search in Self Help, QuickRead gives the following response:

I'm not sure how to answer that. Can you rephrase your question?

Cause

• The information relevant to your query does not exist in any Whatfix content or integrated repository.
• The information relevant to your query was not crawled during repository integration because the content inside the repository link exceeded 10 MB in size.
• The information relevant to your query is part of an authenticated repository.
• The information relevant to your query is part of a repository link that has not been processed by QuickRead yet. For more information, see I can see repository links in the Self Help widget but not in the QuickRead response.
• You do not have the appropriate role to view the information relevant to your query. The relevant content contains Role tags that restrict you from seeing it.

Solutions

• Add the relevant information to a repository that does not require authentication or as Whatfix content.
• Ensure that the content inside the links in your repositories do not exceed 10 MB in size.
• Wait for your repository links to be processed by QuickRead. For information about how long QuickRead takes to process your repository links, see How to Enable QuickRead.
• Ensure you have the correct user role, or add the required Role tags to the relevant content.