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Self Help Configuration
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Self Help Configuration

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The Self Help can be configured for several functions as described below.

  • Launch Flows in the same page, as a new page, slideshow or new tab.
  • Change the widget color, font, and position
  • Change the text color, font, and position
  • Change the widget animation
  • Integrate email, chat, and ticketing support

To configure the Self Help:

  1. On the Whatfix Dashboard, click Widgets.
    widgets1.png
  2. Click the Self Help tile.
    Self help(1)
  3. In the left panel, click Configuration.
    selfhelp_config
  4. In the Appearance section, you can make the following configurations as listed below:
  • Change the widget label and text color in minimized state
  • Widget position
  • Show or hide the header label
  • Change the color of close icon
  • Change the widget header label and text color in expanded state
  • Background color
  • Select how you want to execute flows
    appearance_config_selfhelp
  1. In the Attention section, you can make the following configurations as listed below:
  • Change the widget animation and its count
  • Show or hide the tooltip message when your users open Self Help widget for the first time
  • Edit the tooltip message
  • Change the button text, background color, and text color
  • Edit the tooltip message,
    attention_config_selfhelp
  1. In the Support section, you can make the following configurations as listed below:
  • Enable or disable the email, chat, and ticketing support
    support_config_selfhelp
  1. Click Save.
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