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Self Help does not display
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Self Help does not display

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Cause:

Self Help may not display if the visibility rules aren't set correctly. They could also not be appearing if they have expired or if there's a conflict with another self help segment with the same visibility rules.

Solutions:

  • Check if the segment for the Self Help is active.
    segment_Active

  • Have you added content that has been created on the application?
    After a segment is created, it has to be explicitly made active. Segments can be activated while configuring a segment.

  • Have you added content that has been created on the application?
    Whatfix is configured to display Self Help only if you have created at least one content unit that involves element selection. You can also contact your CSM to configure this.

  • Are the visibility rules correctly configured?
    The criteria that you have defined to display the Self Help must match what you see in your application. For more information see Identifying conditions for showing tooltips.

  • Have you enabled the preview mode?
    Typically, you'd use the preview mode if you have not embedded the Whatfix JavaScript code. Here's how to enable the Using the Preview Mode on the Whatfix Editor.

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