Self Help does not display

Cause:

Self Help may not display if :

• the segment is inactive
• the visibility rules aren't set correctly or have expired
• there's a conflict between the Visibility rules of two Self Help segments
• there is no content inside the Self Help segment
• your browser is configured to block pop-ups

Solutions:

• Check if the Self Help segment is active.
  

Segments can be activated while configuring a segment.

• Check if the segment has content. Whatfix is configured to display Self Help only if you have created at least one content unit that involves element selection.

• Configure the visibility rules. The criteria that you have defined to display the Self Help must match what you see in your application.
  For more information, see Visibility and Display Rule Conditions.

• Check if the Preview mode is on. Typically, you'd use the preview mode if you have not embedded the Whatfix JavaScript code.
  Here's how to enable the Using the Preview Mode on the Whatfix Editor.

• Disable pop-up blocker. The Self Help widget may not appear if your browser is configured to block pop-ups.
  To disable the pop-up blocker for each browser, click the corresponding links.
  Chrome
  Firefox
  Microsoft Edge
  Internet Explorer
  Safari