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Self Help does not display
  • 07 Oct 2022
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Self Help does not display

  • Dark
    Light
  • PDF

Issue

You have added content to Self Help and pushed to production, but the widget doesn't show up on your application

Cause:

Self Help may not display if :

  • the segment is not live
  • the visibility rules aren't set correctly or have expired
  • there's a conflict between the Visibility rules of two Self Help segments
  • there is no content inside the Self Help segment
  • your browser is configured to block Pop-ups

Solutions:

  • After a segment is created, it has to be explicitly made live by moving it to the Production stage. Segments can be live while configuring a segment.

  • Check if you have content in Self Help.
    Whatfix is configured to display Self Help only if you have created at least one content unit that involves element selection.

  • Set correct visibility rules.
    Visibility and Display Rule Conditions

  • Enable preview mode while testing.
    Typically, you'd use the preview mode if you have not embedded the Whatfix JavaScript code. Here's how to enable the Use the Preview Mode on the Whatfix Editor

  • Disable Pop-up blockers.
    The Self Help widget may not appear if your browser is configured to block pop-ups. To disable the pop-up blocker for each browser, click the corresponding links below.
    Chrome
    Firefox
    Microsoft Edge
    Internet Explorer
    Safari

Note:

If the issue persists, contact [email protected].


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