Top
Self Help does not display
  • 17 Dec 2021
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Self Help does not display

  • Dark
    Light
  • PDF

Cause:

Self Help may not display if :

  • the segment is inactive
  • the visibility rules aren't set correctly or have expired
  • there's a conflict between the Visibility rules of two Self Help segments
  • there is no content inside the Self Help segment
  • your browser is configured to block pop-ups

Solutions:

  • Check if the Self Help segment is active.
    segment_Active

Segments can be activated while configuring a segment.

  • Check if the segment has content. Whatfix is configured to display Self Help only if you have created at least one content unit that involves element selection.

  • Configure the visibility rules. The criteria that you have defined to display the Self Help must match what you see in your application.
    For more information, see Visibility and Display Rule Conditions.

  • Check if the Preview mode is on. Typically, you'd use the preview mode if you have not embedded the Whatfix JavaScript code.
    Here's how to enable the Using the Preview Mode on the Whatfix Editor.

  • Disable pop-up blocker. The Self Help widget may not appear if your browser is configured to block pop-ups.
    To disable the pop-up blocker for each browser, click the corresponding links.
    Chrome
    Firefox
    Microsoft Edge
    Internet Explorer
    Safari


Was This Article Helpful?

First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.