Self Help does not display

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Issue

The Self Help segment does not display on the application.

Self Help might not display for one or more of the following reasons:

After creating a segment, explicitly move it from the Ready stage to the Production stage. Segments can be made live while configuring a segment.

Info:

For more information on pushing widgets to Production, see Push Whatfix content and widgets to Production.

Check if you have content in Self Help.
Whatfix is configured to display the Self Help segment only if you have created at least one content piece that involves element selection. This means there should be at least one Flow in it.
Set correct Visibility Rules. For more information, see Visibility and Display Rule Conditions.

Info:

Incorrect Visibility Rules that are commonly used:

Adding URL Equals instead of Contains: When you use equals as a condition instead of contains, the Self Help is displayed only when the URL is exactly the same as entered. If the URL is slightly altered, the Self Help is not displayed on the page.
Selecting the rule as URL Path and adding the domain name, which is the value for the URL Hostname rule: When a domain name is added instead of the URL Path, the rule is not evaluated, and the Self Help is not displayed.
When you are adding more than one Visibility Rule, then ensure that the right operator is used.
Use And operator when the Self Help needs to be shown only when all the conditions are evaluated.
Use Or when the Self Help should be shown when any one of the rules is true.

If you have Role Tags in your account, ensure all content has a relevant Role Tag attached to it. Otherwise, the Self Help segment doesn't show to anyone.
Enable Preview Mode while testing.
Typically, you'd use the preview mode if you have not embedded the Whatfix JavaScript code. Here's how you can enable the Preview Mode on the Whatfix Studio.
Disable Pop-up blockers.
The Self Help widget may not appear if your browser is configured to block pop-ups. To disable the Pop-up blocker for each browser, click the following links.
Ensure that the Whatfix extension is deployed to each user. For more information, see Mass deployment of the Browser Extension. If you cannot mass deploy extensions to your users, you can choose to deploy the Whatfix extension to individual users.

Note:

If the issue persists, contact support@whatfix.com.

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