What is the difference between Failed and Exited in Whatfix Flow Analytics?

Whatfix analytics provide information about Flow failures and Flow
exits and it is important to understand the difference between the two. A flow fails when the user is unable to use a walkthrough to complete a task. This could be because the flow is broken and the step does not display. See Walkthrough does not play correctly.

A flow exit on the other hand is when a user delibrately chooses not to follow the walkthrough even though it is working correctly. Some of the other reasons that can result in a flow being recorded as an exit are listed below.

Solutions

• Closing the browser or browser tab
• Internet connectivity issues
• System shut down
• Clicking the hyperlinks in the step description and moving to a new screen (URL).