Whatfix Analytics provides information about Flow failures and Flow exits, and it is important to understand the difference between the two.
Flow Failure
A Flow fails when the user is unable to use a Flow to complete a task. Flow failures could be because of the following reasons:
- Flow is broken
- Flow Step does not display
For more information, see Flow does not run correctly.
Flow Exit
A Flow exit happens when a user deliberately chooses not to follow the Flow even though it is working correctly.
The following are reasons that can result in a Flow being recorded as an exit:
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Exited by clicking the 'X' close icon on tooltips.
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Exited by navigating away: Branching to another Flow, closing the browser, browser tab, internet connectivity issues, system shut down, clicking the hyperlinks in the step description and moving to a new page (URL), and more.
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Exited by Flow change: Starting another Flow before completing or closing the current Flow.