What is the difference between Failed and Exited in Whatfix Flow Analytics?
- 1 minute to read
Whatfix analytics provide information about Flow failures and Flow
exits and it is important to understand the difference between the two. A flow fails when the user is unable to use a walkthrough to complete a task. This could be because the flow is broken and the step does not display. See Walkthrough does not play correctly.
A flow exit on the other hand is when a user delibrately chooses not to follow the walkthrough even though it is working correctly. Some of the other reasons that can result in a flow being recorded as an exit are listed below.
- Closing the browser or browser tab
- Internet connectivity issues
- System shut down
- Clicking the hyperlinks in the step description and moving to a new screen (URL).