What is the difference between Failed and Exited in Whatfix Flow Analytics?
- 1 Minute To Read
Whatfix analytics provide information about Flow failures and Flow exits and it is important to understand the difference between the two.
A flow fails when the user is unable to use a Flow to complete a task. Reasons that can result in Flow being recorded as failed are mentioned below.
- Flow is broken
- Flow Step does not display
A flow exit happens when a user delibrately chooses not to follow the Flow even though it is working correctly. Reasons that can result in a Flow being recorded as an exit are listed below.
- Exited by clicking the 'X' close icon on tooltips
- Exited by navigating away - Branching to another Flow, closing the browser, browser tab, internet connectivity issues, system shut down, clicking the hyperlinks in the step description and moving to a new page (URL), etc.
- Exited by Flow change- Starting another Flow before completing or closing the current Flow.