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What is the difference between Failed and Exited in Whatfix Flow Analytics?
  • 16 Mar 2022
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What is the difference between Failed and Exited in Whatfix Flow Analytics?

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Whatfix Analytics provide information about Flow failures, and Flow exits and it is important to understand the difference between the two.

Flow Fail

A Flow fails when the user is unable to use a Flow to complete a task. Flow failures could be because of the following.

  • Flow is broken
  • Flow Step does not display

See, Flow does not run correctly.

Flow Exit

A Flow exit happens when a user deliberately chooses not to follow the Flow even though it is working correctly. Reasons that can result in a Flow being recorded as an exit are listed below.

  • Exited by clicking the 'X' close icon on tooltips
  • Exited by navigating away - Branching to another Flow, closing the browser, browser tab, internet connectivity issues, system shut down, clicking the hyperlinks in the step description and moving to a new page (URL), etc.
  • Exited by Flow change- Starting another Flow before completing or closing the current Flow.

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