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What is the difference between Failed and Exited in Whatfix Flow Analytics?
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What is the difference between Failed and Exited in Whatfix Flow Analytics?

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Whatfix analytics provide information about Flow failures and Flow
exits and it is important to understand the difference between the two. A flow fails when the user is unable to use a walkthrough to complete a task. This could be because the flow is broken and the step does not display. See Walkthrough does not play correctly.

A flow exit on the other hand is when a user delibrately chooses not to follow the walkthrough even though it is working correctly. Some of the other reasons that can result in a flow being recorded as an exit are listed below.

Solutions

  • Closing the browser or browser tab
  • Internet connectivity issues
  • System shut down
  • Clicking the hyperlinks in the step description and moving to a new screen (URL).
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