Translate pop-ups in multiple languages
- 13 Jul 2023
- 1 Minute To Read
- Print
- DarkLight
- PDF
Translate pop-ups in multiple languages
- Updated On 13 Jul 2023
- 1 Minute To Read
- Print
- DarkLight
- PDF
Article Summary
Share feedback
Thanks for sharing your feedback!
You don't have to create different Pop-ups for each language in case you use multiple languages to author Whatfix content. You can use Whatfix Translations capability to translate Pop-ups.
your title goes here
- Raise a request with the account manager to add the required languages to your account. For more information, see Add a new language.
- Whatfix supports 70 global languages for you to create content. For more information, see Languages supported by Whatfix.
- You can translate the Pop-ups using the UI. For more information, see, Translate content in the UI.
Let's assume you want to create a Pop-up for your English and German-speaking users. You'd like to notify them about your privacy policy update. Apart from the Pop-up content being in English and German respectively, you'd also like to route your users to the respective language support page.
your title goes here
Whatfix recognizes the application language of your user and then displays the Whatfix content in that language. For more information, see How does Whatfix select which language content to display?
Translating Pop-ups is a two-step process
Step 1: Create the pop-up in a default language
Step 2: Translate the pop-up into multiple languages
Use the following steps to achieve translation of pop-ups in multiple languages:
Step 1: Create the pop-up in a default language
- Start creating the Pop-up.
Note
When you create a new Pop-up, you don't have to start from scratch. Instead, you can base your new Pop-up on a template. Whatfix enables you to choose from 13 templates. For more information, see Create Pop-ups
Double-click the button in which you'd like to add the support page URL.
From the button action dropdown, select Attach URL, and then type the support page URL in the text box.
Click Save.
Step 2: Translate the Pop-up
Use the following steps to translate the pop-up:
On the Whatfix dashboard, at the top right, click the Settings icon.
Click Translations.
In Languages, click German.
In the navigation panel, click Pop-ups.
Select the Pop-up you want to translate.
Translate the content, and then add the German support URL in the Button 1 Action.
If you've added an image to the Pop-up, you can also change the image based on the language.
Click Save
Was this article helpful?