Translate pop-ups in multiple languages
  • 13 Jul 2023
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Translate pop-ups in multiple languages

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  • PDF

Article Summary

You don't have to create different Pop-ups for each language in case you use multiple languages to author Whatfix content. You can use Whatfix Translations capability to translate Pop-ups.

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Let's assume you want to create a Pop-up for your English and German-speaking users. You'd like to notify them about your privacy policy update. Apart from the Pop-up content being in English and German respectively, you'd also like to route your users to the respective language support page.

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Whatfix recognizes the application language of your user and then displays the Whatfix content in that language. For more information, see How does Whatfix select which language content to display?

Translating Pop-ups is a two-step process
Step 1: Create the pop-up in a default language
Step 2: Translate the pop-up into multiple languages

Use the following steps to achieve translation of pop-ups in multiple languages:

Step 1: Create the pop-up in a default language

  1. Start creating the Pop-up.
    studio_pop-up_translate_new pop-up

When you create a new Pop-up, you don't have to start from scratch. Instead, you can base your new Pop-up on a template. Whatfix enables you to choose from 13 templates. For more information, see Create Pop-ups

  1. Double-click the button in which you'd like to add the support page URL.

  2. From the button action dropdown, select Attach URL, and then type the support page URL in the text box.
    studio_pop-up_translate_button action

  3. Click Save.

Step 2: Translate the Pop-up

Use the following steps to translate the pop-up:

  1. On the Whatfix dashboard, at the top right, click the Settings icon.

  2. Click Translations.

  1. In Languages, click German.

  2. In the navigation panel, click Pop-ups.

  3. Select the Pop-up you want to translate.
    studio_translate_Popup_choose popup

  4. Translate the content, and then add the German support URL in the Button 1 Action.
    studio_popup_button action

  5. If you've added an image to the Pop-up, you can also change the image based on the language.
    studio_popup_change image

  6. Click Save

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