Beacon does not appear correctly

Issues:

• Beacon is not appearing on the page after you have pushed the content to production.
• Beacon is not appearing in the desired location on the page.
• Beacon is hopping, i.e, switching from one element to another.

Cause:

• Beacon may not appear correctly if the wrong segment is present in the Production Stage.
• Beacon may not show up on the desired location if a wrong element is selected.
• There may be multiple similar elements making it difficult for the Beacon to accurately latch onto the intended element.

Solutions:

• Make sure the correct Beacon collection segment that you want to display is in the Production stage.
  

• Try reselecting the Beacon element again. For more information see, Reselect Elements to manage UI changes.

• Check if you have multiple Beacon segments for a single page are active in the Production stage.

• Whatfix permits only one Beacon segment to be displayed at a time. If you want to show multiple Beacons, combine the Beacons in a single collection. See, Create Beacons.
  To enable this feature, contact support@whatfix.com

• Use the appropriate Role tags to ensure that the Beacon appears correctly for the configured user roles. For more information, see Display content based on User Roles.

• Use CSS selectors in the Display Rules for the Beacon to appear correctly on the selected element. For more information, see How to find a CSS selector of an element using Whatfix.