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Beacon does not appear correctly
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Beacon does not appear correctly

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Cause:

A beacon may not appear correctly if the wrong segment is active or wrong element is selected.

Solutions:

  • Make sure the correct beacon collection segment that you want to display is activated.
    segment_Active4.png
  • Try reslecting the beacon element again. To know how see, Reselecting Elements to manage UI changes.
  • Check if you have multiple beacon segments active
    Whatfix permits only one beacon segment to be displayed at a time. If you want to show multiple beacons, combine the beacons in a single collection. See, Creating a Beacon.

If the issue still exists, contact us at support@whatfix.com.

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