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Beacon does not appear correctly
  • 02 Sep 2022
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Beacon does not appear correctly

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Issues:

  • Beacon is not appearing on the page after you have created it.

  • Beacon is not appearing in the desired location on the page

Cause:

A beacon may not appear correctly if the wrong segment is active or the wrong element is selected.

Solutions:

  • Make sure the correct beacon collection segment that you want to display is activated.
    RB_active segment

  • Try reselecting the beacon element again. To know how, see Reselecting Elements to manage UI changes.

  • Check if you have multiple beacon segments active
    Whatfix permits only one beacon segment to be displayed at a time. If you want to show multiple beacons, combine the beacons in a single collection. See, Creating a Beacon.

If the issue still exists, contact us at [email protected].


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