Top
Beacon does not appear correctly
  • 25 May 2023
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Beacon does not appear correctly

  • Dark
    Light
  • PDF

Article Summary

Issues:

  • Beacon is not appearing on the page after you have pushed the content to production.
  • Beacon is not appearing in the desired location on the page.
  • Beacon is hopping, i.e, switching from one element to another.

Cause:

  • Beacon may not appear correctly if the wrong segment is present in the Production Stage.
  • Beacon may not show up on the desired location if a wrong element is selected.
  • There may be multiple similar elements making it difficult for the Beacon to accurately latch onto the intended element.

Solutions:

  • Make sure the correct Beacon collection segment that you want to display is in the Production stage.
    production

  • Try reselecting the Beacon element again. For more information see, Reselect Elements to manage UI changes.

  • Check if you have multiple Beacon segments for a single page are active in the Production stage.

  • Whatfix permits only one Beacon segment to be displayed at a time. If you want to show multiple Beacons, combine the Beacons in a single collection. See, Create Beacons.
    To enable this feature, contact support@whatfix.com

  • Use the appropriate Role tags to ensure that the Beacon appears correctly for the configured user roles. For more information, see Display content based on User Roles.

  • Use CSS selectors in the Display Rules for the Beacon to appear correctly on the selected element. For more information, see How to find a CSS selector of an element using Whatfix.

Note:

If the issue persists, contact support@whatfix.com.


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.