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What actions are considered as engagement in Analytics?
  • 04 Jun 2024
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What actions are considered as engagement in Analytics?

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Article summary

Engagement refers to end-user interactions with Whatfix content. The following table lists such engagements:

Module


Action description


Self Help


When Flows inside the Self Help are played


When Static content is clicked


Task List


When Flows inside the Task List are played


When Static content is clicked

Pop-ups


When the Close icon or any button inside the Pop-up is clicked (except Skip)


Your title goes here

Use the Product Analytics solution to get analytics data for Pop-ups. For more information, see How can I see analytics of Pop-ups using Trend Insights?

Smart Tips


When clicking the i icon or while hovering the cursor over the Smart Tip


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Use the Product Analytics solution to get analytics data for Validation Tips. For more information, see List of Whatfix-related events.

Beacons


When a Beacon loads on the end user's page or the end user clicks the Beacon

User Action

When an end user engages or completes a User Action


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Use the Product Analytics solution to get User Action engagement data. For more information, see Get User Action Analytics

Launcher

When a Launcher loads on the end user's page or the end user clicks the Launcher


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Use the Product Analytics solution to get Launcher analytics data. For more information, see Get Launcher analytics using Product Analytics.

Survey

When an end user submits their response to a Survey


Your title goes here

Use the Product Analytics solution to get Survey analytics data. For more information, see How can I see analytics of Survey using Trend Insights?

QuickRead

When end users interact with QuickRead


Your title goes here

Use the Product Analytics solution to get QuickRead analytics data. For more information, see Get analytics for QuickRead.



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