You don't have to create different Pop-ups for each language in case you use multiple languages to author Whatfix content. You can use the Whatfix Translations capability to translate Pop-ups.
Note:
Raise a request with the Account Manager to add the required languages to your account. For more information, see Add a new language.
Whatfix supports different global languages for you to create content. For more information, see Languages supported by Whatfix.
You can translate the Pop-ups using the UI. For more information, see Translate content in the UI.
Let's assume you want to create a Pop-up for your English and German-speaking users. You might want to notify them about your privacy policy update. Apart from the Pop-up content being in English and German, respectively, you would also like to route your users to the respective language support page.
Note:
Whatfix recognizes the application language of your user and then displays the Whatfix content in that language. For more information, see How does Whatfix select which language content to display?
Translating Pop-ups is a two-step process
Step 1: Create the Pop-up in a default language
Step 2: Translate the Pop-up into multiple languages
Use the following steps to achieve the translation of Pop-ups in multiple languages:
Step 1: Create the Pop-up in a default language
Info:
Create your new Pop-up from a ready-to-use template instead of starting from scratch. For more information, see Create Popups with Templates.
Step 2: Translate the Pop-up
Translate the Pop-up from the Translations section of the Whatfix Guidance Dashboard, in the same way you translate other Whatfix content. Whatfix also auto-translates Pop-up content when both the default language and the target language support auto-translation.
For more information, see Translate Whatfix Content.
Note:
Whatfix doesn’t validate the accuracy of the translated language. For example, a user can select German and enter the text in Russian.
Only Account Managers can add additional languages.
The language used to show Whatfix content to the end-user depends on the language selected in the application and browser. For more information, see Enable Whatfix to detect the language of your application.