How do I handle Flow closures?
- 28 Jan 2025
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How do I handle Flow closures?
- Updated On 28 Jan 2025
- 1 Minute To Read
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An end user may close a Flow while it plays for several reasons. The end user may figure out what the next steps in the Flow are. However, if they don't, it's always a good idea to check for the reasons of Flow closure.
The following scenarios describe when end users close a Flow:
- They are already aware of the steps that they must follow to complete a task.
- They close a Flow by mistake.
- They close a Flow that is not relevant to the task they want to complete.
Whatfix enables you to handle Flow closures in two ways:
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To enable any of the Flow closure features, contact support@whatfix.com.
- Flow Closure Feedback: Enables you to receive feedback from your end users regarding the reasons for Flow closure and also provides the option to resume the Flow.
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For more information, see Flow Closure Feedback.
- Resume a Flow after Closing it: Enables you to show a Flow resume message to your end users when they close the Flow.
For example, the message could state, "You closed an ongoing guided help. Do you want to resume it?" This message enables resuming the Flow if the end user closed it by mistake.
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For more information, see Resume a Flow after closing it.
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- If both features are enabled together, the Flow Closure Feedback takes precedence over the Flow Closure Resume. So, it is recommended to use both features independently.
- If none of the Flow Closure features are enabled, then the end user doesn't see any Flow closure message or an option to resume the Flow when they close the Flow.
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